Distance Sales Agreement & Refund Policy

1. Parties

SELLER: Umut Seyarcı, sole proprietor, Küçükyalı Vergi Dairesi Müdürlüğü, Tax ID: 7660970931. Registered address: Altıntepe Mah. Özçiçek Sk. Elif Apt. No:3/1, 34840 Maltepe/İstanbul, Türkiye. Contact: info@pitchko.io · +90 545 369 61 67. Trade name: Pitchko, providing the Service at pitchko.io. BUYER: The natural or legal person who creates a Pitchko account and purchases the Service. The Buyer represents that the information provided during sign-up is accurate.

2. Subject of the agreement

This Distance Sales Agreement governs the conditions of delivery, fees, payment, termination and refund for the digital content service ("Service") the Buyer purchases through the Pitchko platform. Turkish Consumer Protection Law No. 6502 and the Distance Sales Regulation apply.

3. Service and pricing

Three self-serve plans and one contracted plan are available: (a) Free — $0. A one-off 50 credits are added on sign-up; these credits do not renew. (b) Pro Subscription — $39/mo, or $390/year billed yearly. 500 credits are added to your account each period. (c) Scale Subscription — $99/mo, or $990/year billed yearly. 2,000 credits are added each period. (d) Enterprise — volume and price set in a separate contract. HOW CREDITS ARE USED: Credits are held in a single wallet and are spent on pitch deck generation, AI visibility scans and SEO analysis. What an action will cost is shown in the dashboard before it starts; a standard pitch deck is 150 credits. Credits granted with a subscription roll over for at most two periods and lapse when the subscription ends; purchased credits do not expire. CREDIT PACKS (from the Pitchko account, with no plan change): 150/500/1,500 credits for $15/$50/$150 (one-off). RIGHT OF WITHDRAWAL: Credits you have not spent are refunded on request within 14 days of purchase. Credits you have spent are not refunded: performance of a digital service occurs at the moment the credit is spent, and under Article 15/ğ of the Turkish Distance Sales Regulation the right of withdrawal ends for that portion. Buying credits is not itself performance. Pause, cancellation and refund terms are set out in Section 8. All prices are in US Dollars (USD). Displayed prices exclude VAT. Domestic (TR) customers are charged 20% Turkish VAT on top; for export (non-TR) sales 0% Turkish VAT applies (service export, VAT Law Art. 11/1-a). Payments are processed via iyzico. The payment currency is determined by the Buyer's billing country: buyers resident in Türkiye are charged in Turkish lira, buyers elsewhere in US dollars. SUBSCRIPTION LIRA PRICES ARE FIXED. For buyers resident in Türkiye: Pro Subscription ₺2,250/month, ₺22,540/year; Scale Subscription ₺5,720/month, ₺57,210/year. These amounts INCLUDE VAT and are fixed at the payment provider; renewals are charged the same amount even if the exchange rate moves. FOR ONE-OFF CREDIT PACKS the lira amount is calculated at the Central Bank of Türkiye selling rate at the time of payment, and the amount to be charged is shown at checkout. DISCOUNT CODES apply only to one-off credit packs; they cannot be applied to subscription purchases.

4. Delivery method and timing

The Service is delivered digitally and immediately. Upon payment confirmation, the Buyer's Pitchko account is activated and the plan allowance becomes immediately usable. There is no separate physical delivery; the place of delivery is the Buyer's account.

5. Monthly and yearly renewal

The Pro Subscription renews automatically. Unless cancelled by the Buyer at least 24 hours before renewal, the next period's fee is charged to the payment method on file. Cancellation is available in one click from Settings → Billing; it takes effect at the end of the current period and you may keep using your existing allowance until then. Renewed periods fall outside the refund scope (see the Right of Withdrawal clause). If you do not want to be charged for the next period, you must therefore cancel before the current period ends.

6. Right of withdrawal

Under Article 15/ğ of the Turkish Distance Sales Regulation, for digital content services performed instantly by electronic means the right of withdrawal ends the moment performance begins with the Buyer's express consent. IN PRACTICE: (i) If you have not yet spent any credits, you may exercise your right of withdrawal within 14 days of the first purchase. (ii) The right of withdrawal ends only for the credits you have SPENT; credits you have not spent are refunded within 14 days. Because performance happens credit by credit, a single action does not extinguish the refund right over your whole balance. (iii) The 14-day period runs from the subscription's first purchase date and does not restart once it has ended. Subsequent subscription periods started by auto-renewal fall outside the right of withdrawal and are not refunded. If you do not want a renewal, you may cancel before the current period ends. For B2B contracts (corporate buyers) the Consumer Protection Law does not apply; refund terms are governed by the master agreement signed between your organisation and us. CREDIT PACKS: Credits you have not spent are refunded within 14 days of purchase; spent credits are not. See Section 8 for detail.

7. Refund process

Pro Subscription refunds may be initiated directly by the Buyer from their Pitchko account (Settings → Billing) where the withdrawal conditions are met. The request is processed immediately and the refund is made through the payment provider to the same payment method used at purchase. Where manual verification of the payment record is required, the refund is completed within 14 business days at the latest. Credit pack refunds may likewise be initiated directly by the Buyer from their Pitchko account (Settings → Billing), from the relevant row of the payment history; the value of unspent credits is refunded (Section 8). Other requests — including requests outside the 14-day period and disputes — are sent in writing to info@pitchko.io from the email address associated with the account, stating the order date, the payment method used, and the reason. Approved refunds are returned within 14 business days to the same payment method (card, bank account, etc.). For iyzico-processed payments, the refund may take 1-7 business days to reach the Buyer's bank account depending on bank processing times. Partial-period subscription refunds for unused days are not standard; pro-rata refunds are issued only when service interruption is caused by Pitchko (permanent access loss, service shutdown).

8. Add-on packs: pausing, cancellation and refunds

Cancellation and refund terms for credit packs follow a single rule: CREDIT PACK (one-off). Purchased credits do not expire and do not lapse over time. Within 14 days of purchase you may request a refund of the credits you have NOT spent; the value of spent credits is deducted from the refund. Partial consumption does not remove the right to a refund — it only reduces the amount. For spent credits the right of withdrawal ends under Article 15/ğ of the Turkish Distance Sales Regulation: performance of the digital service occurs at the moment the credit is spent. Buying credits is not itself performance — it is putting money on a balance — so the unspent portion remains within the right of withdrawal. Credits granted with a subscription are not refunded, because no separate payment was made for them; they lapse when the subscription ends. The 14-day right of withdrawal for the Pro and Scale subscriptions is unaffected by this section (see Section 6). Refund requests are handled through the process in Section 7.

9. Cancellation and account termination

Cancel your subscription anytime from Settings → Billing. To delete your account entirely, go to Settings → Danger zone → Delete your account. Under KVKK, your personal data is deleted or anonymised within 30 days of an account deletion request; data subject to legal retention obligations (e.g. invoice records) is kept for the duration required by the applicable regulation.

10. Dispute resolution and competent court

This agreement is governed by the laws of the Republic of Turkey. Buyers acting as consumers may, within the monetary thresholds set yearly by the Turkish Ministry of Trade, apply to the Consumer Arbitration Committee, and beyond those thresholds, to the Consumer Court at their residence or at the Seller's place of business. For non-consumer buyers, the Istanbul Anatolian Courts and Enforcement Offices have exclusive jurisdiction.

11. Contact

Questions about this agreement or the refund process: info@pitchko.io. For legal business identity and address, see the "Legal Business Information" section on the /contact page.