Delivery & Refund Policy
Last updated: July 20, 2026
Pitchko is a SaaS platform delivering digital content (pitch decks). The sections below summarise how the service is delivered, your right of withdrawal, and the refund process. For the full legal text, see the Distance Sales Agreement.
1. Delivery method
The Pitchko service is fully digital. Upon payment confirmation your account is activated immediately and the credits included in your plan are added to your account and become usable. No physical goods are shipped; the place of delivery is your Pitchko account. Standard delivery time: instant (within seconds of payment confirmation).
2. Right of withdrawal (14 days)
Under Article 15/ğ of the Turkish Distance Sales Regulation, for digital content services performed instantly by electronic means the right of withdrawal ends the moment performance begins with your express consent. IN PRACTICE: • If you have not spent any credits: you may exercise your right of withdrawal within 14 days of the first purchase, and your payment is refunded in full. • If you have spent credits: the right of withdrawal ends only for the credits you spent. Credits you have not spent are refunded within 14 days — because performance happens credit by credit, one action does not extinguish the refund right over your whole balance. • Renewal periods: the 14-day window runs from the subscription's FIRST purchase date. Subsequent periods started by auto-renewal fall outside the right of withdrawal and are not refunded. If you do not want a renewal, cancel before the current period ends from Settings → Billing (Section 5). For B2B contracts (corporate buyers) the Consumer Protection Law does not apply; refund terms are set by the master agreement signed between your organisation and us. CREDIT PACKS: Credits you have not spent are refunded within 14 days; spent credits are not. See Section 8 for detail.
3. Refund process and timeline
For Pro Subscriptions: if you meet the withdrawal conditions in Section 2, you can start a refund yourself in one click from Settings → Billing. The request is processed immediately, your subscription ends, and the refund is initiated through our payment provider (iyzico) to the same payment method used at purchase. Depending on bank processing times, the amount may take 1-7 business days to reach your account. Some requests require manual verification of the payment record. In that case your request is recorded, your access is preserved, and the refund is completed within 14 business days at the latest. For credit packs: you can start a refund in one click from the payment history in Settings → Billing, using the refund button on the purchase row. The value of the credits you have not spent is refunded; spent credits are deducted (Section 4). Remaining requests — including requests outside the 14-day window, purchases with no refund button in the panel, and disputes — are sent in writing to info@pitchko.io from the email associated with your account. The request must include: • Order date • Payment method used (card, bank transfer, etc.) • Reason for refund These requests are reviewed; approved refunds are returned within 14 business days to the same payment method. Partial-period refunds: pro-rata refunds are issued only when service interruption is caused by Pitchko (permanent access loss, service shutdown).
4. Add-on packs: pausing, cancellation and refunds
Credit pack (one-off): the credits you buy do not expire and do not lapse. Within 14 days of purchase you can request a refund of the credits you have not spent; the value of the ones you have spent is deducted. Partial use does not remove your right to a refund — it only reduces the amount. For example, if you bought 1,500 credits and spent 200, the remaining 1,300 credits are refunded. Credits granted with a subscription are not refunded, because you did not pay separately for them; they lapse when the subscription ends.
5. Failed pitch deck — automatic credit refund
If pitch deck generation fails due to a technical error, the credits spent are automatically refunded to your account. No separate refund request is needed.
6. Subscription cancellation
You can cancel your Pro Subscription with one click from Settings → Billing. Cancellation takes effect at the end of the current period; you can continue to use your remaining allowance until then. Pro-rata refunds are not issued for cancelled periods (subject to the exceptions in Section 3).
7. Contact and full agreement
For delivery or refund questions: info@pitchko.io. For the full legal text of all terms and conditions, see the Distance Sales Agreement page. For legal business identity (Tax ID, address), see the "Legal Business Information" section on the Contact page.